Ritesh Tahilramani

Software Developer

LinkedIn | GitHub | Email | Phone

[email protected]

8149803555

Seasons Park,Flat no 1106,Tower-3,Opp Jainam Residency,Palegaon,Ambernath(E), Mumbai Metropolitan Region, IN

About

Full-Stack Developer with expertise in MERN stack (MongoDB, Express, React, Node.js) and RESTful API development. Proven experience in building scalable web applications, including real-time chat systems and e-commerce platforms. Passionate about optimizing user experiences through clean code and efficient problem-solving.

Work Experience

Support Engineer

Amazon

Jul 2024 - Mar 2025

Provided technical support and ensured high customer satisfaction for large-scale e-commerce and AWS platforms.

  • Resolved over 100 customer inquiries weekly via calls, chats, and emails, achieving more than 80% customer satisfaction.
  • Reduced average handle time (AHT) by 20% through the creation of comprehensive quick-reference guides for common technical issues.
  • Maintained 98% schedule adherence while consistently achieving a response time under 7 minutes.
  • Collaborated effectively with cross-functional internal teams to coordinate and manage tasks, ensuring seamless operations.

Education

Computer Science

Vivekanand Education Society Institute of Technology

Sep 2020 - May 2024

Certificates

Full Stack Developer

oneroadmap

May 2025

Projects

QuickChat

Jan 2022 - May 2024

Developed a real-time chat system for instant message delivery between users.

GOFOOD - FULL STACK FOOD DELIVERY APP

Jan 2022 - May 2024

Developed a comprehensive full-stack food delivery application.

CONTACT MANAGER APPLICATION

Jan 2022 - May 2024

Built a contact manager application with persistent data and robust validation.

Languages

English (Fluent)

Skills

Programming Languages

  • JavaScript (ES6+)
  • HTML5
  • CSS3

Frontend Development

  • React
  • Material UI
  • Tailwind CSS
  • Bootstrap

Backend Development

  • Node.js
  • Express
  • REST APIs

Authentication & Real-time

  • JWT
  • Socket.IO

Databases

  • MongoDB
  • Mongoose

Tools & Version Control

  • Git
  • GitHub
  • VS Code