Ritesh Tahilramani

Software Developer

8149803555

Seasons Park,Flat no 1106,Tower-3,Opp Jainam Residency,Palegaon,Ambernath(E), Mumbai Metropolitan Region, IN

About

Full-Stack Developer with expertise in MERN stack (MongoDB, Express, React, Node.js) and RESTful API development. Proven experience in building scalable web applications, including real-time chat systems and e-commerce platforms. Passionate about optimizing user experiences through clean code and efficient problem-solving.

Work Experience

Support Engineer

Amazon

Jul 2024 - Mar 2025

Provided technical support and ensured high customer satisfaction for large-scale e-commerce and AWS platforms.

Resolved over 100 customer inquiries weekly via calls, chats, and emails, achieving more than 80% customer satisfaction.
Reduced average handle time (AHT) by 20% through the creation of comprehensive quick-reference guides for common technical issues.
Maintained 98% schedule adherence while consistently achieving a response time under 7 minutes.
Collaborated effectively with cross-functional internal teams to coordinate and manage tasks, ensuring seamless operations.

Education

Computer Science

Vivekanand Education Society Institute of Technology

Sep 2020 - May 2024

Certificates

Full Stack Developer

oneroadmap

May 2025

Projects

QuickChat

Jan 2022 - May 2024

Developed a real-time chat system for instant message delivery between users.

GOFOOD - FULL STACK FOOD DELIVERY APP

Jan 2022 - May 2024

Developed a comprehensive full-stack food delivery application.

CONTACT MANAGER APPLICATION

Jan 2022 - May 2024

Built a contact manager application with persistent data and robust validation.

Languages

English (Fluent)

Skills

Programming Languages

JavaScript (ES6+)
HTML5
CSS3

Frontend Development

React
Material UI
Tailwind CSS
Bootstrap

Backend Development

Node.js
Express
REST APIs

Authentication & Real-time

JWT
Socket.IO

Databases

MongoDB
Mongoose

Tools & Version Control

Git
GitHub
VS Code